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General FAQs

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Your City Council

GENERAL FAQs

Who is responsible for the removal of Dead Animals on Road?

Who is responsible for Hanging Baskets and Floral Displays?

Who deals with an abandoned car?

I have a question or a problem with bin collection?

I need a new landfill bin, where do I get one?

I want to report a stray dog sighting or I need advice about a dog’swelfare?

I have found an injured animal. Who do I contact?

I have a concern about flooding, road gritting or potholes. Who isresponsible?

My vehicle was locked in a Council owned park, how do I get access toit?

Food Poisoning, Noise Pollution & Entertainment Licences

Street Lighting

Water Services, Sewage Problems

Births, Deaths and Marriages Registration

Cemeteries Enquiries

Petroleum Licences, New House Numbers

I have moved into a new property. Who issues postcodes?

What are theopening hours of the amenity sites at Drumlough and TheCutts,Dunmurry?

Where to get a blue badge for a disabled driver?

Is there a market in Lisburn and when is it on?

Are football pitches open in cases of inclement weather?

How do I get to Lagan Valley Island?

What’s on and can I Book Tickets?

I would like to book a wedding ceremony, what do I need to do?

Where are the NCP car parks in the Lisburn area?

What does an elected member of Lisburn City Council do?

What is the role of the Mayor?

 

Who is responsible for the removal of Dead Animals on Road?

Please contact the Central Depot on 028 9267 3417 and you will be provided with advice.


Who is responsible for Hanging Baskets and Floral Displays?

Please contact the Central Depot on 028 9267 3417 for information.


Who deals with an abandoned car?

Please contact Technical Services on 028 9267 3417.


I have a question or a problem with bin collection?

The Waste Management Unit deals with commercial waste. Please telephone 028 9250 9250.

Residential and bulky refuse is dealt with by the Central Services Depot on telephone 028 9267 3417.


I need a new landfill bin, where do I get one?

The Council does not stock landfill (black/grey) wheeled bins for purchase.

Landfill bins can be purchased from most hardware stores and should be either GREY or BLACK.Hardware stores generally provide a home delivery service for large item purchases. Householders are advised to agree the total cost of the bin including delivery at the time of purchase.

Householders requiring a landfill bin are advised that the bin should not exceed 240 L capacity.

Bins which are lost or damaged as a result of the emptying process, are reported to the service supervisor at the end of each shift, and are replaced at the Council's expense.

Householders are otherwise responsible for the maintenance and security of their bins.

 

I want to report a stray dog sighting or I need advice about a dog’s welfare?

Please contact the Council’s Dog Wardens on 028 9250 9250 or please contact the Dog Pound on 028 9260 0804. The Dog Pound is open Mon-Fri 12.30 to 2.30pm or by appointment only from 9am to 5pm. You can leave a message on the voicemail system, which is checked regularly.


I have found an injured animal. Who do I contact?

Please contact USPCA Helpline on 077399 48520.


I have a concern about flooding, road gritting or potholes. Who is responsible?

Please contact the Department of the Environment Roads Service on 028 9262 6666. There is no out of hours service, in the case of an emergency please telephone 0300 2000 100.


My vehicle was locked in a Council owned park, how do I get access to it?


Please contact the Council on 028 9250 9250 with the details of the vehicle and of the owner. The Council will then arrange for the release of the vehicle.


Food Poisoning, Noise Pollution & Entertainment Licences

Please click here for a list of FAQs on these areas.


Street Lighting

If you have a concern about the street lighting in your area please contact the Department of the Environment on 028 9025 3051.


Water Services, Sewage Problems

Please contact the Department of the Environment on 0845 7440088 (Helpline, local rate charged).


Births, Deaths and Marriages Registration

This service is open Mon-Fri 9.00am to 12.45pm and 1.30pm to 4.30pm. It is not possible to register at the weekend.


Cemeteries Enquiries

This service is available Mon-Fri 8.30am to 1.00pm and 1.45pm to 4.30pm and on Saturday mornings 8.30am to 12.30pm.


Petroleum Licences, New House Numbers

Please contact the Building Control Unit on 028 9250 9369 during normal office hours.


I have moved into a new property. Who issues postcodes?

Royal Mail determines postcodes after they receive confirmation of the postal address assigned by the Council. All enquiries about postcodes should be directed to Royal Mail on 08457 740 740 between 8am and 6pm Monday-Friday and 8am and 1pm on Saturday.


What are the opening hours of the amenity sites at Drumlough and The Cutts, Dunmurry?

1st April –30thSept.
Mon-Fri 8am to 8pm
Sat 8am to 5.30pm.

Closed Sunday.

1st Oct –31stMarch.
Mon-Fri 8am to 5.30pm

Sat 8am to 5.30pm.

Closed Sunday.


Where to get a blue badge for a disabled driver?

Please contact the Disabled Persons Badge Scheme at

Roads Services,

Western Division,

Castle Barracks,

Wellington Place,

Enniskillen

BT74 7HN

T: 02866 343700


Car Parking in town centre.

NCP Parking :0845 050 7080

D.O.E. Roads: 028 92626 666 roadside parking.

 

Is there a market in Lisburn and when is it on?

There is a market held weekly in Lisburn on a Tuesday. For more information please telephone 028 9083 8322.


Are football pitches open in cases of inclement weather?

Contact the Council’s Leisure Services Department by phoning 028 9250 9250.


How do I get to Lagan Valley Island?

Directions to Lagan Valley Island can be found on the Location page of the website under ‘Lagan Valley Island’.

Lagan Valley Island is located just a short 5-10 minute walk from the City Centre and the train and bus stations.


What’s on and can I Book Tickets?

You can find a link to the Tickets online from the home page of the website.


I would like to book a wedding ceremony, what do I need to do?

Contact the registration department Monday to Friday 9.00am to 12.45pm.and 1.30pm to 4.30pm.You cannot register on Saturday.

Also full information can be found using the following link http://www.lisburncity.gov.uk/your-city-council/council-departments/corporate-services/central-administration/registration/civil-marriages/

 

Where are the NCP car parks in the Lisburn area?

Please contact NCP Parking on telephone 0845 050 7080.

 

What does an elected member of Lisburn City Council do?

There are 30 Councillors who sit on Lisburn City Council. The Mayor is elected annually at the Council’s Annual meeting in June.

Each elected member is voted in to the Council by the public at Local Government elections. The last elections were held in 2005.

The 30 elected members work with Council Officers, and the Full Council, on which all 30 members sit, decide on Council business.

There is a Council Committee structure in place. These are the following Statutory Committees with the respective Chairs and Vice Chairs.

Each Council Committee meets monthly. Officer reports on Council business are discussed at the Committee meetings and decisions and actions agreed.

The Full Council meeting, which usually takes place on the last Tuesday of each month, ratifies or endorses Committee decisions.

What is the role of the Mayor?

The Mayor is the First Citizen of Lisburn City and is elected at the Council’s Annual General Meeting held in June each year.

As the Mayor is a representative of all the citizens of the City of Lisburn he/she shall remain impartial on controversial subjects particularly regarding religious or political matters.

The Mayor chairs each Full Council meeting and may sit on all Council Committees.

The Mayor also represents Lisburn City Council on a number of outside bodies.