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Customer Charter
Our Purpose
Building Control Services encompasses a range of expanding functions to meet the needs of both the construction industry and those who frequent the City.
Our Promise to Customers
Our staff aims to deliver the best possible service to all our customers in an equitable and professional manner.
We strive to:
- Be courteous and efficient at all times.
- Honour all appointments.
- Fulfil product delivery within set targets.
- Provide clear and concise communication on all correspondence.
- Deliver a uniform and consistent service.
- To be open and accountable to all.
Our commitment to customer focus has enabled us to combine quality and relationship management into existing and new areas in the continuing search for excellence.
Our Targets
We aim to deliver and measure our performance against challenging targets, as stated in our Performance Improvement Plan, continually comparing ourselves against those who provide similar services in the industry.
Independent assessment by Government Audit will ensure you, our customer, receives an efficient, effective and economic delivery of outputs.
Our Commitment
In line with our Mission Statement we aim to continually innovate in the way in which we deliver services. This shall be achieved through planned consultation and feedback from within our customer base.
Should we fail to deliver on our promise, targets or commitment to you, we welcome your comments.
Contacts:
Tel: 028 9250 9372
Fax: 028 9250 9376
E Mail: building.control@lisburn.gov.uk
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