Your City Council
Lisburn City Council Building Control Services:
What can you expect from us?
Mission Statement:
"Our aim is to assist in the creation of a safe and accessible built environment for all. We will strive to maintain a friendly and efficient service by exceeding customers' expectations through continuous improvement whilst providing value for money."
Service Principles:
Building Control Services encompasses a range of expanding functions to meet the needs of both the construction industry and those who frequent the city.
We strive to:
- Be courteous and efficient at all times
- Honour all appointments
- Fulfill service delivery within set targets
- Provide clear and concise communication on all correspondence
- Deliver a uniform and consistent service
- Be open and accountable to all
Our commitment to focus on customers has enabled us to combine quality and relationship management into new and existing areas in the continuing pursuit of excellence.
Our Targets:
We aim to deliver and measure our performance against challenging targets as stated in our performance improvement plan, continually comparing ourselves against those who provide similar services.
Our Commitment:
In line with our mission statement, we aim to continually be innovative in the way we deliver services. This will be achieved through planned consultation and feedback from within our customer base.
Please click the links below to view the most recent Performance Indicators from South East Group Building Control and from within our organisation:
SOUTH EAST GROUP PERFORMANCE INDICATORS
LISBURN BUILDING CONTROL MANAGEMENT INFO PERFORMANCE INDICATORS
Complaints, Comments and Compliments:
In order to improve as a Service, we need to hear how we are doing from our customers. We would appreciate any feedback, positive or negative and will treat all comments as confidential unless previously agreed
What is a Complaint, Comment or Compliment?
Definition of a Complaint - "Any expression of dissatisfaction, however made, which alleges failure on the part of the Council to perform a function or provide a service, for which it has responsibility and that is in line with stated Council policies and procedures."
Definition of a Comment - "Any expression, positive or negative, which does not constitute a complaint but relates to the services provided by the Council."
Definition of a Compliment - "Any expression of praise or congratulations relating to the services provided by the Council."
How do I record a Complaint, Comment or Compliment?
Complaints, comments and compliments will be accepted in writing, by email, by telephone or via the website. If you wish to make your complaints, comments or compliment in writing, please use the attached form, which can be forwarded freepost to the Council you do not need a stamp to do this, or email the Council on enquiries@lisburn.gov.uk.
What happens to my Complaint?
The appropriate department should be able to provide a response to any incident. You will be advised within five working days of receipt of the complaint and its progress.
If further investigation is required you will be kept informed of progress.
All incidents are treated as confidential unless previoulsy agreed.
What If I am not satisfied with the response?
Lisburn City Council aims to solve your complaints as efficiently and effectively as possible. If you have received a reply, and are still dissatisfied with the response, you have the right to contact the Chief Executive of Lisburn City Council to review the case.
If after this review you are still unhappy you may choose to pursue the matter by contacting:
The Local Government Ombudsman
N.I. Commissioner for Complaints
33 Wellington Place
Belfast
BT1 6HN
Tel: 028 9023 3821
Web: http://www.ni-ombudsman.org.uk/
The Commissioner will expect complainants to exhaust the Council's procedure before carrying out any investigations.
Please click the image below to register your comments:
If you do not wish to make a formal submission, we would appreciate that any compliments or complaints are directed to the Head Of Service:
Mr Ian Wilson, Lisburn City Council Building Control Service, Island Civic Centre, The Island, Lisburn, BT27 4RL.
Tel: 028 9250 9361
In This Section...
- Building Control Surveyors
- Customer Service Delivery And Outcomes
- Business Development And Allied Services Unit
- Conveyancing Services
- Licensing Services